Find quick answers to your questions below...
Below will not contain all the questions. If you cannot find the questions, please feel free to contact us.
Is the Bamboobee Bicycle assembled?
The bicycle will be shipped at 50% assembled. This means that customer needs to attach the handlebars, saddle, pedals, wheels, and a few other minor parts, as well as adjusting, tightening, and tuning. It is possible to build with moderate knowledge of bicycles, however, Bamboobee Pte Ltd highly encourages all bicycles to be built by a professional. The bicycle will be safer and will ride drastically better when assembled and tuned properly. It is also possible to ship your order directly to a bicycle shop for assembly. *Assembly tools are provided.
How long is the delivery?
Bamboobee will ship its poducts by Fedex and tracking number will be provided during delivery. The average waiting time is 7-10 days. Secondly, most of Bamboobee's products do not use processed material. This will delay the production time as the parts will not be consistent. In order to match with the best combination, more time may be needed. We ask for your understanding if it is delayed.
Bamboobee Bicycles' Warranty
In the unlikely event of damage or wrong size being shipped you may return your product within 7 days of delivery for an exchange or store credit. Please contact us to arrange a return. No refunds will be given.
Where is the bamboobee bicycle being built & how safe they are?
Bamboobee bicycles' bamboos are sourced in China and Indonesia. Each bamboo are specifically selected and naturally processed in China. Basic frame building will be crafted by craftsman in China and send to Singapore for finishing touches and assembly.
The quality of the workmanship has been tested under the International Safety Standard for bicycle frames.